Fulfillment Policy
QuickCheck Fulfillment Policy for Credit Card and Direct ACH Payments via Stripe®
These policies will aid users determine how QuickCheck, LLC fulfills orders and payments made by credit card or Direct ACH via the payment processor Stripe.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of Colorado. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Fulfillment Policy
At QuickCheck, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.
Delivery Policy
At QuickCheck, we sell four services that customers may purchase. Under the terms of the executed contract, the customer may request this service on a “per-job” basis by notifying our team at support@quickcheckpro.com or by contacting us via phone at (720) 458-6676. A Customer request for work as outlined above constitutes a Work Order. The work product and method of delivery for each is outlined below.
Xactimate for Mitigation + Reconstruction Estimates - Upon customer request, QuickCheck will take receipt of field data files via electronic transfer from the customer. QuickCheck will translate all provided data into an Xactimate file suitable for use in the customer’s course of business. The customer will be notified electronically when the file is complete and provided with a Stripe invoice and a “QuickCheck Report” which includes a summary of the work product along with advanced analytics. Upon review of the QuickCheck Report, the customer may purchase the final Xactimate file by completing purchase via Stripe.
Claims Support + Defense - Upon customer request, QuickCheck will take receipt of field data files, Xactimate files, and any relevant correspondence via electronic transfer from the customer. QuickCheck will organize and analyze all provided documentation and produce an “Advised Contractor Response” file which the the customer may reference and edit for use in their course of business. The customer will be notified electronically when the file is complete and provided with a Stripe invoice and a “QuickCheck Report” which includes a summary of the work product along with advanced analytics. Upon review of the QuickCheck Report, the customer may purchase the final Advised Contractor Response files by completing purchase via Stripe.
360 Analytics and Coaching - Upon customer request, QuickCheck Coaches will schedule a coaching session. Per the contract, QuickCheck customers will be billed for coaching time accrued via Stripe and provided with the recorded meeting files.
Refunds
We may offer returns in the following conditions:
A technical error caused billing to occur when no Work Order was created, no work product was requested, and no work product was provided.
Exceptions
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
The Customer wishes to add additional field data after the work product has been delivered. Additions or modifications to a file are normal and will be billed as additional work.
QuickCheck fails to include data provided by the customer in the final product. The sole remedy for errors or omissions by QuickCheck is reperformance and correction of the requested work for no charge.
You received the service/product and failed to make a report within 7 days from the date of the receipt
Return Policy
QuickCheck services are purchased on a per hour basis and there is no return policy for time accrued in response to Customer request. We are here to serve and will happily work with you if you believe there has been an issue. Please contact us at support@quickcheckpro.com if you need help.
Cancellation Policy
If You request work in error, you may cancel the order within 30 minutes. Simply contact us at support@quickcheckpro.com and notify us of the error. No cancellations will be accepted for work requested that QuickCheck has accrued time to perform after the 30 minute grace period.
Product Abandonment
Per the contract, Customers will be charged for all time accrued in the execution of a Work Order by QuickCheck 7 days after being notified of product completion by QuickCheck. Upon successful payment, the Customer will be provided with the completed work product via electronic delivery.
How to make a complaint
If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to support@quickcheckpro.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.
Contact Us
For inquiries or comments regarding this Policy, customers may contact us at:
support@quickcheckpro.com
(720) 458-6676
833 Parkview St
Louisville, CO 80027